FAQ

• CORPORATE TEAM CHALLENGE 1

  Registration for this event has reached capacity and is closed.
  Thursday, October 22, 2009
  6:00 pm - 8:00 pm
  Check-in Location: Metro Toronto Convention Centre, 255 Front Street W, Hall C
  Check-in opens: 5:00 pm
  Arrival deadline: 7:00 pm

  Registration for this event is now closed

  
  

• STUDENT CLIMB

  NEW DATE!
  Saturday, October 24, 2009
  6:00 am - 11:00 am
  Check-in Location: Metro Toronto Convention Centre, 255 Front Street W, Hall C
  Check-in opens: 5:00 am
  Arrival deadline: 10:00 am

  Registration

  : online, fax, mail
  

• CORPORATE TEAM CHALLENGE 2

  Sunday, October 25, 2009
  6:00 am – 11:00 am
  Check-in Location: Metro Toronto Convention Centre, 255 Front Street W, Hall C
  Check-in opens: 5:00 am
  Arrival deadline: 10:00 am

  Registration

  : online, fax, mail
  

• PUBLIC CLIMB

  Saturday, October 24, 2009
  6:00 am - 11:00 am
  Check-in Location: Metro Toronto Convention Centre, 255 Front Street W, Hall C
  Check-in opens: 5:00 am
  Arrival deadline: 10:00 am

  Registration

  : online, fax, mail
  

You can register online, by fax or by mail. Get complete registration details.

There is no registration fee but all participants must collect and submit a minimum pledge:

• Adults, 18 years and older

  : $50/climber

• Students under 18

  :
  • $25*/climber before 5:00 pm on October 14, 2009;
  • $50/climber after registration deadline

  *To receive the discounted minimum pledge, students under 18 are required to register on the Student Climb Registration web page or by using the Student Pledge kit.

*REGISTRATION DEADLINE FOR ALL ENBRIDGE CN TOWER CLIMB EVENTS IS 5:00 pm, WEDNESDAY, OCTOBER 14, 2009, OR WHEN THE EVENT SELLS OUT. SPACE IS LIMITED.

EVENT MAY SELL OUT BEFORE REGISTRATION DEADLINE. TO AVOID DISAPPOINTMENT AND LINE-UPS – PLEASE REGISTER TODAY!

Registration for the Thursday October 22 ONLINE Corporate Team Challenge 1 is closed because it has reached capacity.

Provided the event is not full, registration on the day of the event is permitted only for the Public Climb on Saturday, October 24, 2009. You cannot register on Corporate Challenge event days. These events always sell out in advance.

For all Team Challenge events, to be eligible to climb the tower, you must submit a minimum of $50 in paid pledges by Wednesday, October 14th at 5:00 pm.

For the Public Climb, we strongly recommend pre-registering online. By pre-registering online and submitting your $50 minimum in pledges before 5:00 pm on Wednesday, October 14, 2009, you will avoid potentially long line-ups on event day. You will also bypass the waiver signing area on event day.

Yes. Typically, the Team Challenge events always sell out. Space is limited so be sure to register early to guarantee your spot at the tower. To avoid disappointment, please register by Wednesday, October 14, 2009 at 5:00 pm. If your preferred event date is sold out, please try the Public Climb on Saturday October 24, 2009.

• If you’re an individual or part of a student group or family:

  
  

  STUDENT CLIMB or PUBLIC CLIMB

  Saturday, October 24, 2009
  6:00 am - 11:00 am
  Check-in Location: Metro Toronto Convention Centre, 255 Front Street W, Hall C
  Check-in opens: 5:00 am
  Arrival deadline: 10:00 am

  Registration

  : online, fax, mail
  
  • For Student Climb participants: To qualify to receive the discounted minimum pledge, Students will have to register on the Student Registration page or by using the Student Pledge kit.
  • For Public Climb participants: All Public Climbers (all ages) will be required to raise a minimum pledge of $50.

• If you are a corporate participant:

  
  We invite corporate participants to assemble teams of four of more climbers. Corporations can enter as many teams as they wish. Each participating climber must make a minimum pledge of $50 by the Wednesday, October 14th registration deadline.

NOTE

: Members of Corporate Team Challenge teams under the age of 18 do not qualify for the discounted minimum pledge rate.


CORPORATE TEAM CHALLENGE 1

Online Registration Only
Thursday, October 22, 2009
6:00 pm - 8:00 pm
Check-in Location: Metro Toronto Convention Centre, 255 Front Street W, Hall C
Check-in opens: 5:00 pm
Arrival deadline: 7:00 pm

Registration

: ONLINE ONLY



CORPORATE TEAM CHALLENGE 2

Sunday, October 25, 2009
6:00 am – 11:00 am
Check-in Location: Metro Toronto Convention Centre, 255 Front Street W, Hall C
Check-in opens: 5:00 am
Arrival deadline: 10:00 am

Registration

: online, fax, mail

NOTE: NEW CHECK-IN LOCATION

Metro Toronto Convention Centre, 255 Front Street West, Hall C

This 67,000 sq. ft. location offers direct access to the Tower, parking and transit. It features a coat check, and registration, wristband and t-shirt pick-up areas.

Download a map (pdf)

To be eligible to climb, all participants will need to:

• Provide proof of registration and confirmation of payment of a minimum pledge amount (Adults, 18+: $50/climber; Students and youth under 18 (Student Climb only): $25/climber; $50 rate will apply after registration deadline)
• Complete and sign a waiver form
• Receive a wristband (proof of age may be required upon wristband pick-up)

We strongly recommend that you register early. Avoid delays and disappointment by registering before 5:00 pm on WEDNESDAY, OCTOBER 14, 2009.

Yes. Discounted admissions to the CN Tower will be available for friends and family on both Saturday, October 24, and Sunday, October 25, 2009, from 6:00 am - 9:00 am. Discounted admission is only $12.00 with taxes/person. (Regular admission: $23.09). Discounted admission will not be available on Thursday, October 22, 2009.

There are no pre-designated climb times. To ensure less waiting at the base of the tower, please arrive early! Here are the dates and important times for this year’s events.

• CORPORATE TEAM CHALLENGE 1

  Online Registration Only
  Thursday, October 22, 2009
  6:00 pm - 8:00 pm
  Check-in Location: Metro Toronto Convention Centre, 255 Front Street W, Hall C
  Check-in opens: 5:00 pm
  Arrival deadline: 7:00 pm

  Registration

  : ONLINE ONLY
  

• STUDENT CLIMB

  NEW DATE!
  Saturday, October 24, 2009
  6:00 am - 11:00 am
  Check-in Location: Metro Toronto Convention Centre, 255 Front Street W, Hall C
  Check-in opens: 5:00 am
  Arrival deadline: 10:00 am

  Registration

  : online, fax, mail
  

• CORPORATE TEAM CHALLENGE 2

  Sunday, October 25, 2009
  6:00 am – 11:00 am
  Check-in Location: Metro Toronto Convention Centre, 255 Front Street W, Hall C
  Check-in opens: 5:00 am
  Arrival deadline: 10:00 am

  Registration

  : online, fax, mail
  

• PUBLIC CLIMB

  Saturday, October 24, 2009
  6:00 am - 11:00 am
  Check-in Location: Metro Toronto Convention Centre, 255 Front Street W, Hall C
  Check-in opens: 5:00 am
  Arrival deadline: 10:00 am

  Registration

  : online, fax, mail
  

Please read this carefully as the wristband policy has changed.

• Wristbands will not be mailed out.
• Only climbers who have submitted the minimum pledge amount and have agreed to the waiver will receive a wristband.
• Team Challenge: Wristbands will be given to your designated Team Captain upon check-in on event day.
• Public/Student Climb: Wristbands will be given to climbers upon check-in on event day.

• You will arrive early on your event day at Metro Toronto Convention Centre, 255 Front Street West, Hall C. Please confirm your date and important times.
• You will check-in, sign your waiver (if applicable) and receive your wristband. If you’re a member of a corporate team, you will receive your wristband from your designated Team Captain.
• Take time to deposit coats and other personal items in the coat check.
• You will receive a time card upon entering the base of the tower.
• The climb takes about 30 minutes.
• Upon completion, you’ll receive a bottle of water.
• The top can get very busy during the climb. In the interest of public safety, please make your way back to the ground level as soon as possible.
• Return to the Metro Toronto Convention Centre, 255 Front Street West, Hall C to receive your official Enbridge CN Tower Climb t-shirt.

There were instances of lost and forgotten wristbands. Pre-registration will ensure that you’ll be guaranteed to receive your wristband in a timely manner.

For insurance and security purposes, United Way Toronto the CN Tower require that all climbers must agree to the waiver prior to climbing the CN Tower. If you register online and are 18 years of age and older you will agree to the waiver during the registration process therefore will not be required to sign a waiver on site. (Proof of age is required upon wristband pick-up).

Under 18: Climbers under age 18 must be accompanied by at least one responsible adult, 21 years of age or older. Waivers must be signed by a legal guardian prior to the event and by the climber and responsible adult at the event. Download a Student Waiver.

No. Climbers are NOT permitted to carry anything up the stairwell: water bottles, camel packs, backpacks, infants/children, cell phones, cameras or any electronic devices or portable music devices such as MP3 players, iPODs, iPhones, etc. will not be permitted. This will be strictly enforced. Fanny packs will be permitted for the purposes of carrying identification and keys ONLY. Fanny packs will be inspected. Hydrating stations will be provided just before climbing and once you reach the top.

Proper close-toed athletic footwear must be worn. Sandals are NOT permitted.

Volunteers, event staff, security and CN Tower staff cannot hold personal items for climbers.

Please leave all valuables at home.

There will be a coat/bag check located in Metro Toronto Convention Centre, 255 Front Street West, Hall C. This area gets very busy. If possible, please bring as little as possible to the event to lessen the chances of lost or misplaced articles.*

*Please note: United Way Toronto and CN Tower are not responsible for lost or stolen articles.

Once you have conquered the Tower, you will receive a bottle of water. The top of the tower can get very busy during the climb so we ask, in the interest of public safety, that you make your way back to the base of the tower as soon as possible. You will receive your official Enbridge CN Tower Climb t-shirt with your climb time upon your return to Metro Toronto Convention Centre, 255 Front Street West, Hall C. Be sure to hold on to your time card!

This year the t-shirt and timing area will be located in Metro Toronto Convention Centre, 255 Front Street West, Hall C (see map). Please hold on to your time card once you have climbed the tower!

No. Multiple climbs are not permitted.

The check-in location is: Metro Toronto Convention Centre, 255 Front Street W, Hall C It’s easily accessible by car or public transit (recommended).

• Transit: Exit at Union Station on the Yonge/University/Spadina Line.* NOTE: Streetcars and Subways open at 9:00 am on Sunday.
• Rail: GO Transit is available from Union Station.
• Road: Paid public parking lots are conveniently located near the Metro Toronto Convention Centre.

Online registration is the safest and fastest way to register. Get started now.

1. Click on the event you wish to participate in.
2. You’ll receive a confirmation email once you’ve successfully pre-registered.
3. Online registration is only available by credit card (Visa, MasterCard).

You can then log in as often as you wish to check your fundraising totals, and invite friends and family to sponsor you. Please make sure to have your minimum of $50 in paid pledges by Wednesday, October 14th at 5:00 pm. But don’t stop at $50. Check out our fabulous incentive prizes for top fundraisers and for any climber who raises $250 or more. Your status will indicate "Pending" until the minimum $50 in pledges is submitted online. Once the $50 is raised your status will indicate "Registered".

Fax: Fax your completed pledge form to 416 777 1500. Faxed registration is only available by credit card (Visa, MC).

Yes. Enter your login information using last year's user ID and password.

If you have forgotten your password, click on "Forgot Password" and this will be emailed to you. Once you have successfully logged in, you will be taken to the "Welcome Back" screen. From here you can go back to your previous registration information and make changes if necessary. You can then register for this year’s Enbridge CN Tower Climb.

416 777 1500

United Way
Processing Department
26 Wellington St. E., 2nd Fl.
Toronto, ON M5E 1W9

Payments by cheque, money order, VISA or MasterCard; NO CASH PLEASE.

As long as you have all of the required information for the participant, you can register others for the Enbridge CN Tower Climb. Remember that each person must submit a minimum of $50 by Wednesday, October 14th at 5:00 pm to participate.

You can change your contact information online by logging in and clicking the "Edit My Profile" link in the top right hand corner of the dashboard.

Go to the homepage and "Log In" (right side of the page). Enter your user ID and password and you will be logged in to your personal fundraising site.

Please contact us at unitedwayevents@uwgt.org to let us know. Unfortunately, we are not able to refund any donations that have been received by United Way Toronto prior to the time of your cancellation. Please let your potential sponsors know that you have cancelled.

For passwords: click "Forgot Password" on the homepage. Type in your user ID and click submit. Your login information will be sent to your personal e-mail address.

For User ID: please contact unitedwayevents@uwgt.org

Pending status means that you have registered for the event, but you have not raised a minimum of $50 online. Any offline pledges (cash or cheque) added to your fundraising page will not be counted towards your total until they are received and processed by United Way Toronto.

Online registration is the easiest and most secure way to register your team and collect pledges. Keep in mind: online registration is mandatory for the Corporate Team Challenge climb on Thursday, October 22, 2009.

The easiest and fastest way to register and collect pledges is to use our online system. However if you wish, for any event other than the Online Team Challenge, you can register using the Team Challenge Kit.

Legibly complete the Team Registration page and fax it to United Way Toronto at 416 777 1500 before 5:00 pm on Wednesday, October 14, 2009. Student teams (for October 24 climb only) can use the Student Team Kit, or register the team online. Please keep in mind that in order to be registered and receive a wristband at the event, your minimum $50 in pledges must be submitted to United Way by Wednesday, October 14th at 5:00 pm.

• Click on the appropriate Team Challenge Button (Corporate or Student)
• Click on "Register now!"
• Select the "Create a team" option
• Complete the "Team name", "Team description" and "Team goal" fields.
• Fill in your personal information and your account information.
• Once your registration is confirmed, you should see a "Congratulations!" message and details of your personal and team information.
• You will receive a confirmation email; it will provide you with a quick link to your team info page.
• Now you can invite others to join your team.

NOTE: Please keep a record of your username and password so you can log in again to check on your team status and fundraising achievements.

We recommend using our online donation system. Our web site is secure and your donors will have their e-receipts emailed to them instantly! Your personal page will identify new donations immediately.

If you prefer the traditional method, you can also collect cash, cheques and credit card donations using a paper pledge form. Be sure that all information is correctly filled in for each donor.

If you are collecting pledges both online and offline you can use the “Get Results/Pledge Form” feature in your fundraising page which automatically populates both unverified (cash/cheques) and verified (credit card) donations into an easy-to-download form. Print off the form and bring it with you on event day with any outstanding cash/cheques attached.

Do not mail cash donations. If you receive cash donations, you can:

• Bring cash to our offices in an envelope before 5:00 pm October 14, 2009, along with your completed pledge form.
• Write a cheque (made payable to "United Way Toronto") to cover the amount or fill in your credit card information and mail the completed pledge form to:
  United Way Processing Department
  26 Wellington St. E., 2nd Fl.
  Toronto, ON M5E 1W9
  

Be sure to attach/send the completed pledge form with the correct contact information and amounts from each sponsor so that they will all have a tax receipt mailed to them.

*TIP: To avoid registration line-ups on your climb day (Public Climb only), submit your minimum $50 in pledges online, by fax or by mail before the October 14, 2009 deadline.

Post-climb pledges can be submitted to United Way until Friday, November 20, 2009 in order to qualify for incentive prizes.

If you have already fully pre-registered, we recommend that you do not drop off additional cash pledges on climb day. To avoid lengthy line-ups, drop your additional pledge money off at United Way offices (26 Wellington St. E. - see map) after climb day.

Each participant who raises a minimum of $250 and submits all pledges on or before 5:00 pm on Friday, November 20, 2009, is eligible for a gift card. Gift cards will be issued to participants who reach the $250, $500, $1,000 and $5,000+ fundraising levels. Check out our list of fabulous incentive prizes. Prizes are not cumulative.

A Spirit Award is presented to the Top Fundraising Team. In 2008, the Top Fundraising Team, Scotiabank, had close to 600 climbers and raised close to $98,000!

This Spirit Awards will be presented at United Way’s Annual Celebration Dinner on Thursday, January 21st, 2010.

Yes, United Way presents a Spirit Award to the Top Student Fundraising Team. In 2008, University of Toronto won the Top Fundraising award by raising $7,100! CONGRATULATIONS!

The Spirit Awards will be presented at United Way’s Annual Celebration Dinner on Wednesday, January 21, 2009.

Yes, United Way awards two Top Fundraising prizes.

Be the Top Fundraiser and you will win a fabulous weekend getaway for two to sunny California courtesy of Tour East Holidays and Fairmont Hotels and Resorts. This grand prize is valued at over $2000.

Raise $2,500 or more, and you will be automatically entered to win a stunning Men’s Tonino Lamborghini watch valued at $1,999.

Be the Top Student Fundraiser at the Student Climb and receive “Family Total Tower” passes and a CN Tower Prize Pack valued at $200.

To be eligible for these prizes, all pledge money must be received by United Way Toronto before 5:00 pm on Friday, November 20th, 2009.

In 2008, the Top Fundraiser raised close to $13,000, while the Top Youth raised over $4,500 for United Way Toronto.

Sponsors who pledge a minimum of $20 or more are eligible for a tax receipt. To ensure timely delivery of the receipt, ensure details are filled out in full and the writing is legible.

Online donors will be issued an electronic tax receipt instantly via email. If you did not receive your tax receipt, or if you have lost it, e-mail us at unitedwayevents@uwgt.org and we’ll ensure that you receive a tax receipt.

Yes, each participant must collect and submit a minimum of $50 in pledges to participate. For the Student Climb on October 24, 2009, each participant must raise and submit a minimum of $25 to participate. The registration deadline is Wednesday, October 14th at 5:00 pm.

All the proceeds from the climb will be invested in Toronto to make it a better city for all. United Way supports hundreds of local agencies and service providers across the city. Our financial support provides new opportunities in troubled neighbourhoods, helps newcomers overcome boundaries, delivers assistance to seniors and the physically challenged, and strengthens and supports families in crisis. United Way is everywhere in Toronto.

E-mail us at unitedwayevents@uwgt.org and we will ensure that you receive one.

Offline pledges are cash, cheque or credit card pledges that are not entered online. You will need to use our offline pledge form to keep track of them. If you are collecting pledges both online and offline you can use the “Get Results/Pledge Form” feature in your fundraising page which automatically populates both unverified (cash/cheques) and verified (credit card) donations into an easy-to-download form. Print off the form and bring it with you on event day with any outstanding cash/cheques attached or; mail or deliver your offline pledges in person to our offices in Toronto (do not mail cash). Cheques should be made payable to "United Way Toronto". If your donors would like to receive a tax receipt, please include their name, mailing address and phone number on the pledge form. When mailing in donations, or when submitting them on the day of your event, please issue one cheque to cover all donations.

*Manually adding your offline donations will NOT change your status from PENDING to REGISTERED. Only online donations made by using VISA or MC count toward your verified dollars. The offline tool is used strictly for your own fundraising purposes. Please send all offline donations to United Way Toronto in cheque form.

Do not mail cash donations. If you receive cash donations, you can:

• Bring cash to our offices in an envelope before 5:00 pm October 14, 2009 along with your completed pledge form. You will receive your wristband at that time.
• Write a cheque to cover the amount (made payable to "United Way Toronto") or fill in your credit card information on the pledge form to cover the amount. Be sure to attach/send the completed pledge form with the correct contact information and amounts from each sponsor so that they will all have a tax receipt mailed to them.

VERIFIED only refers to funds collected online and paid using a credit card. Funds collected by cash or cheque are not verified until they are received by United Way Toronto, even if these amounts are added to your online fundraising page. Offline donations will not change your status from PENDING TO VERIFIED. If you choose to keep track of your fundraising by entering offline donations on your online personal page, keep in mind that only money that is received by United Way Toronto will get tallied up to go towards your final fundraising total once it is processed.

Example: You have raised $40 online, and $10 offline; you must submit the offline funds to United Way by October 14, 2009 to be confirmed as pre-registered. For the Corporate Team Challenge events you must be fully registered by the October 14th deadline. Only pre-registered climbers will receive a wristband at the event.

Registering online allows you to manage your fundraising efforts through our user-friendly online system. The site allows you to personalize your Website, join a team and send emails to your friends and family asking them to sponsor your run. Your page will update automatically so you can track your fundraising goal.

You can ask your family and friends to sponsor you by sending an email from our online registration system. This will provide your sponsors with more information about your participation in the Enbridge CN Tower Climb. You can send a personalized message by copying the email address into the box on the "Solicit Sponsors" page, type in your personal message (not mandatory) and press "Send email".

If you have a lot of contacts, or if there are strict firewalls at your place of work, you may want to send your e-mails from your personal e-mail account. Before you do this, send yourself a fundraising e-mail through the online system as per the instructions outlined in the above. Once you receive this e-mail you can forward it on to contacts from your Outlook or from your personal email account. This e-mail will include your personal fundraising address link. E-mail recipients will be able to click on this link and make a donation directly to you.

Your donors will automatically receive a thank-you from United Way confirming their donation. You can also send personalized thank-yous. Just follow the instructions on the Sponsor Page.

We strongly recommend using our online donation system. Our Web site is secure and your donors will have their tax receipts emailed to them immediately and fundraising updates will appear on the participant’s page instantly.

If you prefer the traditional method, you can also submit cash, cheques and credit card donations directly to the participant (except the Online Team Challenge on Thursday October 22 - only online donations will be accepted). Be sure that all of your contact information is filled out legibly and correctly so a tax receipt can be issued.

Your commitment to support a climber sends a powerful message. We are all in this together. And when we work together, we all benefit. The pledge you make will be invested in Toronto to make it a better city for all. United Way supports hundreds of local agencies and service providers across the city. Our financial support provides new opportunities in troubled neighbourhoods, helps newcomers overcome boundaries, delivers assistance to seniors and the physically challenged, and strengthens and supports families in crisis. United Way is everywhere in Toronto.

Donations can be made securely, and tax receipts are issued to your sponsors instantly. Here’s how it works:

• Click on "Sponsor". This will take you to the search page.
• Search for a participant to donate to. Enter all or part of the person’s name you are searching for and click Search.
• From the search list, click the name of the person you want to donate to. This will take you to their personal fundraising page. From here you can begin the donation process.
• On the donation form, enter your contact information, complete your credit card information and click the Donate Now button.
• Your donation will be processed and you will receive an e-mail acknowledging your donation as well as an electronic tax receipt in PDF format. Please retain your tax receipt for your tax records.

If you do not see your tax receipt in your e-mail inbox, please check the Junk Mail folder as some e-mail systems may filter out the e-mail attachment. If you do not receive a tax receipt please contact at unitedwayevents@uwgt.org.

Do not mail cash donations. Please submit cash or cheque donations directly to the participant you would like to sponsor. Make sure your contact information is filled out legibly and accurately on their pledge form so that you will receive a tax receipt. (Tax receipts will be issued for all donations of $20 or more.)

Cheques should be made payable to "United Way Toronto" and given directly to the participant taking part in the climb. The climber should attach the cheque/cash to their pledge form and submit them with the rest of their funds to United Way Toronto. Please ensure that all sponsors have filled out their full mailing address for tax receipts.

Yes. If you are writing a cheque to cover the amount you would like to pledge, please make it out to "United Way Toronto" and mail it directly to our offices along with a pledge form that includes the name of the participant that you are sponsoring. To ensure a tax receipt is issued, please check that the pledge form is legible and the climber’s name is spelled correctly. (Tax receipts will be issued for all donations of $20 or more.)

Mailing Address:
United Way Toronto
Processing Department
26 Wellington Street E, 2nd Fl
Toronto, ON M5E 1W9

Sponsors who donate $20 or more are eligible for a tax receipt. Please ensure that the pledge form is filled out correctly.

E-mail us at unitedwayevents@uwgt.org and we will ensure that you receive a receipt.